Tools for Teams: Exploring Psychological Safety (Webinar)

This is the eighth installment of Team Up! Team-Based Primary & Community Care in Action that aims to connect individuals and teams, identify tools to apply to current work underway and share experiences in team-based care across the province.


Psychological safety is a critical, yet often overlooked element in high-functioning teams. The creative thinking, meaningful engagement and collaboration needed for high quality team-based care are only possible when trust and safety are present in a team environment. This Team Up! Team-Based Primary & Community Care in Action webinar dove deep into psychological safety and how it can make (or break) a team.

Learning Outcomes:

  • Recognize the impact of culture on health care
  • Identify non-technical skills and their importance in health care
  • Define psychological safety
  • Recognize contributors and effects of psychological safety: silence, power distance index, mitigated speech, triangulation.
  • Relate your experience(s) with team-based care to others working in primary and community care teams across BC.
  • Identify opportunities for strengthening team-based care at your local sites.

Check out the following resources that support team-based care!

Experience Cube
Guarding Minds @ Work
National Standard for Psychological Health and Safety in the Workplace (the Standard)
Psychological Safety in Virtual Meetings
Psychological Safety
Teamwork Agreement

Speaker Bios

April Price

April joined the Council in April 2019. Prior to joining the Council, she worked at Northern Health in a variety of roles that included quality process improvement, facilitation, mentorship, coaching and most recently executive leadership. She was also a part-time instructor at the College of New Caledonia in Prince George before moving to Vernon. Her background is in business and prior to joining health care she managed the Northern Undergraduate Student Society at the University of Northern BC (UNBC) for more than 16 years. During that time she oversaw all aspects of the organization including the development, implementation and operations of the Student Centre.

April’s passions include data-informed quality improvement, facilitation, and fostering change in our health care system by empowering people to challenge the norm. She brings professionalism, humour and strong communication to all aspects of her work.

April holds a Master of Arts in Leadership with a Health Specialization from Royal Roads University and a Bachelor of Commerce from UNBC. She is a graduate of BCPSQC’s Quality Academy and has her Lean Green Belt. When not at work she loves spending time with her family camping and hiking as well as playing soccer.

Watch the Webinar