In this episode they return to the topic that kicked off the whole TeamUp Webinar and podcast series way back in 2020- Relationship Centeredness in Team Based Care.

Morgan and Sarah discuss the importance of relationships for patients and for providers and revisit the idea of teams as a protective factor when we think about primary care system sustainability.

‘If we could all just learn to listen, everything else would fall into place. Listening is the key to being patient centred’. — Dr. Ian McWhinney

Episode Guests

• Jeanette Boyd: Jeanette is a Rural Family Physician and past president of the BCCFP. In addition to being a passionate advocate for the value of comprehensive, longitudinal family medicine, she believes strongly in the role that team based care plays in providing sustainable, high quality, relationship-based and culturally sensitive care.
• Carolyn Canfield: Pioneering to advance the patient voice, Carolyn became UBC’s first citizen-patient faculty appointment as honorary lecturer in the Department of Family Practice, and is the Innovation Support Unit’s ‘Patient Disruptor’ She is also a frequent keynote presenter for BC patient safety initiatives.
• Layton Engwer: Layton is a passionate long-time advocate for including patients’ voices in health systems discussions and a patient advocate at provincial, HA and local levels assisting in the introduction of Primary Care Networks in BC. He established and chairs the Primary Care Patient Voices group in BC.
• Tracy Monk: Tracy is a Family Doctor, an appointed member of the General Practice Services Committee (GPSC) and the Director of the Centre for Relationship Based Care at UBC.
• Natasha Prodan-Bhalla: Natasha is the Vice President, Provincial Health Services Authority and a Nurse Practitioner at BC Women’s Hospital and Health Centre.

Active Listening Resources

• Making Time to Really Listen to Your Patients
• Active Listening: More than just paying attention

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