In health care, communication breakdowns often seem small and go unnoticed, when they can greatly influence the outcome of patient safety and quality of care1. Shifting to a healthier workplace culture is not an easy task but it starts with the question: “How well does my team communicate?”

Start by watching the video (2 min 30 seconds) and then use the guide to facilitate a debrief with your team. By engaging teams with a creative and non-clinical example, this resources provides an opportunity to hone your observation skills and work to develop and improve how your team communicates.